Legal
Customer care and complaints
If you have a question, a problem or a complaint about our services, we want to hear about it. These are our channels, all free of charge.
Version in force since October 2, 2026
On this page
How to reach us
- Email: info@marquezrealtygroup.com
- Phone (Mexico): +52 664 359 8089
- In person, at our office: Edificio Mapfre, Of. 303, Dr. Atl 1, Zona Urbana Río, 22010 Tijuana, B.C., México.
Office hours (Tijuana time, the same as San Diego): Monday to Friday 9:00 AM–6:00 PM; Saturday 10:00 AM–2:00 PM. During office hours we reply to messages within 15 minutes.
Address for formal notices
Formal notices can be delivered to Edificio Mapfre, Of. 303, Dr. Atl 1, Zona Urbana Río, 22010 Tijuana, B.C., México during office hours, or sent to info@marquezrealtygroup.com.
How to file a complaint
To help us handle it, please include:
- Your name and how to contact you.
- The property or transaction concerned (for example, the EB reference on the listing).
- What happened and what resolution you propose.
- Any documents or messages that support it.
We will confirm that we received your complaint and reply in writing. If we need more information, we will ask through the same channel.
For personal data matters, write to privacidad@marquezrealtygroup.com; the procedure is in our privacy notice.
Mexico’s consumer protection agency (PROFECO)
If you are not satisfied with our answer, you can contact PROFECO (Procuraduría Federal del Consumidor). Consumer line: 55 5568 8722 / 800 468 8722. Website: gob.mx/profeco (in Spanish).